ẢNH HƯỞNG CỦA CÁC BIẾN SỐ NHÂN KHẨU HỌC TỚI HÀNH VI CÔNG DÂN TỔ CHỨC: NGHIÊN CỨU TRONG NGÀNH KHÁCH SẠN.

Abstract

This study aims to investigate the relationship of demographic factors such as gender, generation, and marital status with Organizational Citizenship Behavior (OCB). This paper employed Organ’s (1988) construct in which OCB is made up of five primary dimensions, including altruism, civic virtue, conscientiousness, sportsmanship, and courtesy. Data were collected from 261 hotel employees in Danang city. OLS regression was used to examine the impact of gender, generation, and marital status on OCB dimensions. The results show that there are statistically significant relationships among these personal factors and some dimensions of OCB. Specifically, interaction effects between gender and marital status in the relationship with OCB were also found. Managerial implications of these findings are discussed in the paper.

Keywords: Organizational citizenship behavior, gender, generation, marital status, personal factors.

https://doi.org/10.26459/hueunijed.v129i5C.6065

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