Keywords
public service
Bo Trach
land registration authority
Bo Trach
land registration authority
Abstract
The research analyses 155 questionnaires and came to a multiple regression model indicating that five factors affect people’s satisfaction with the services at the research site. The most crucial factor is Facility, followed by Service quality, Staff capacity, Confidence, and Procedural process. There is no difference among Genders, Ages, Education and qualifications, Careers, and Living spaces.
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