PEOPLE’S SATISFACTION WITH PUBLIC SERVICES PROVIDED BY LAND REGISTRATION AUTHORITY IN BO TRACH DISTRICT, QUANG BINH PROVINCE

Tóm tắt

The research analyses 155 questionnaires and came to a multiple regression model indicating that five factors affect people’s satisfaction with the services at the research site. The most crucial factor is Facility, followed by Service quality, Staff capacity, Confidence, and Procedural process. There is no difference among Genders, Ages, Education and qualifications, Careers, and Living spaces.

https://doi.org/10.26459/hueunijard.v129i3C.6047
PDF (English)

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