LAND USER SATISFACTION WITH PUBLIC ADMINISTRATIVE SERVICES AT LAND REGISTRATION OFFICE BRANCH IN BINH SON DISTRICT, QUANG NGAI PROVINCE
Tập 131 Số 3C (2022), Nghiên Cứu
Tập 131 Số 3C (2022)

LAND USER SATISFACTION WITH PUBLIC ADMINISTRATIVE SERVICES AT LAND REGISTRATION OFFICE BRANCH IN BINH SON DISTRICT, QUANG NGAI PROVINCE

Nghiên Cứu
https://doi.org/10.26459/hueunijard.v131i3C.6702
Đã xuất bản 2022-11-25
Ho Viet Hoang
Centre for Climate change study in Central Vietnam, University of Agriculture and Forestry, Hue University, 102 Phung Hung St., Hue, Vietnam
Le Thao Nguyen
University of Law, Hue University, Vo Van Kiet St., An Tay, Hue, Vietnam
Tran Thi Phuong
University of Agriculture and Forestry, Hue University, 102 Phung Hung St., Hue, Vietnam
Nguyen Bich Ngoc
Centre for Climate change study in Central Vietnam, University of Agriculture and Forestry, Hue University, 102 Phung Hung St., Hue, Vietnam
PDF (English)

Từ khóa

Chi nhánh Văn phòng đăng ký đất đai huyện Bình Sơn, hành chính công, sự hài lòng Binh Son
Land Registration Office
land services
satisfaction

Tóm tắt

Land user satisfaction is one of the essential factors reflecting the quality of public administrative services provided by state administrative agencies. The study is based on a survey of 164 people using public administrative services at the Branch in 2018–2020. Exploratory Factor Analysis and Multivariate Regression Analysis indicate that six factors affect user satisfaction: Reliability, Responsiveness, Competence of staff, Processes and procedures, Tangibility, and Service Attitude. Reliability has the most significant influence, while Service Attitude is the lowest. The study has also proposed several solutions to improve the quality of the land services at the Branch.

https://doi.org/10.26459/hueunijard.v131i3C.6702
PDF (English)

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