Influence factors on the intention to use technology for compliance with business process among employees at the Vietnam Joint Stock Commercial Bank for Industry and Trade branches in Thua Thien Hue


business process management
business process compliance management
Vietnamese bank
intention to use
TAM quản trị quy trình nghiệp vụ
quản trị tuân thủ quy trình nghiệp vụ
ngân hàng Việt Nam
ý định sử dụng


Compliance with business processes is crucial for the sustainable development of the financial market. Implementing business process compliance management (BPCM) solutions is essential for enhancing competitiveness and ensuring transparency in management. This study examines the factors influencing the intention to use the BPCM system at VietinBank branches in Thua Thien Hue, based on an extended technology acceptance model (TAM). The factors include perceived usefulness, perceived ease of use, innovativeness, and perceived risk. Data collected from bank employees were analyzed using descriptive statistics, Cronbach's alpha, exploratory factor analysis (EFA), and regression analysis. The results show that perceived usefulness and ease of use positively impact the intention to use BPCM, while perceived risk negatively impacts it. Notably, innovativeness is the most significant factor in determining usage intention.


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