Impact of decent work on turnover intention among hospitality employees: Case study in Ho Chi Minh City
Vol. 133 No. 5D (2024), Original Article
Vol. 133 No. 5D (2024)

Impact of decent work on turnover intention among hospitality employees: Case study in Ho Chi Minh City

Original Article
https://doi.org/10.26459/hueunijed.v133i5D.7667
Published 2024-12-31
Nguyen Huynh Mai Xuan
School of Hospitality and Tourism, Hue University, 22 Lam Hoang St., Hue, Vietnam
Nguyen Quyet Thang
Ho Chi Minh City University Of Technology, 475A Dien Bien Phu, Ho Chi Minh City, Vietnam
PDF (Vietnamese)

Keywords

nhân viên
khách sạn
cân bằng công việc-cuộc sống
việc làm thỏa đáng
ý định nghỉ việc employees
hospitality
work-life balance
decent work
turnover intention

Abstract

The research explores the relationship between decent work and turnover intention of hotel employees in Ho Chi Minh City, as well as assesses the mediating role of work-life balance in this relationship. The study developed and validated the reliability and validity of measurement scales to ensure accurate assessment of the research concepts. Based on data from 360 hotel employees in Ho Chi Minh city, Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) were applied to analyze the data. The empirical analysis results indicate that decent work has a negative impact on employees' turnover intention while significantly improving work-life balance. The study also provides specific recommendations to help hotel businesses in optimizing their human resources policies, focusing on improving a conducive and fulfilling environment, appropriate remuneration, recognition of employee efforts, and promoting the general employee health.

https://doi.org/10.26459/hueunijed.v133i5D.7667
PDF (Vietnamese)

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