Organizational citizenship behavior in the hotel sector - a bibliometrics approach
Vol. 134 No. 5A (2025), Original Article
Vol. 134 No. 5A (2025)

Organizational citizenship behavior in the hotel sector - a bibliometrics approach

Original Article
https://doi.org/10.26459/hueunijed.v134i5A.7673
Published 2025-03-31
Trinh Thi Ha
School of Hospitality and Tourism, Hue University, 22 Lam Hoang St., Hue, Vietnam
Tran Ha Uyen Thi
University of Economics, Hue University, 99 Ho Dac Di St., Hue, Vietnam
Nguyen Van Anh
Dalat University, 01 Phu Dong Thien Vuong St., Da Lat, Vietnam

Keywords

hành vi công dân tổ chức (OCB)
khách sạn
VOSviewer
trắc lượng thư mục Organizational Citizenship Behavior (OCB)
hotel
VOSviewer
bibliometrics

Abstract

This study aims to generalize the development and influence of research on Organizational Citizenship Behavior (OCB) in the hospitality industry. The study analyzed 108 articles on the Web of Science (WoS) database. Using bibliometric methods with VOSviewer and Excel support tools, the study clarified the progress of research from 2006 to 2024. The findings indicate a noteworthy surge in publications from 2019 onwards. The research also demonstrated the effectiveness of studies by identifying the most influential publishers, articles, and countries with the highest number of publications and citations. It also pinpointed elements closely linked to Organizational Citizenship Behavior (OCB) in the hospitality sector, including job satisfaction, organizational commitment, human resource management, corporate social responsibility, job performance, and so on. These elements can serve as precursors or consequences of OCB. Furthermore, the study reveals research trends for the topic, identifies gaps, and suggests some future research directions.

https://doi.org/10.26459/hueunijed.v134i5A.7673

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