Tóm tắt
Bài báo sử dụng phương pháp phân tích trắc lượng thư mục, tổng quan tài liệu có hệ thống và phần mềm VOSviewer để đánh giá hiện trạng và xu hướng phát triển các nghiên cứu về mối quan hệ giữa hình ảnh điểm đến, trải nghiệm du lịch đáng nhớ, tương tác khách du lịch với cư dân ảnh hưởng đến ý định quay trở lại điểm đến. Nghiên cứu dựa trên 250 bài báo từ dữ liệu Scopus, giai đoạn 2010–2024, kết quả được trình bày qua bảng số liệu và hình ảnh trực quan chỉ ra sự gia tăng đáng kể về số lượng ấn phẩm liên quan đến lĩnh vực cho thấy sự quan tâm ngày càng tăng trong việc tìm hiểu các tương tác đa dạng giữa khách du lịch và điểm đến. Malaysia là quốc gia có số lượng nghiên cứu nhiều nhất về chủ đề. Thêm vào đó, phân tích nội dung cũng giúp phân biệt khái niệm trải nghiệm du lịch và trải nghiệm du lịch đáng nhớ, ngoài ra kết quả nêu bật các lý thuyết nền tảng, mô hình nghiên cứu phổ biến, mối quan hệ đã kiểm chứng, phương pháp và bối cảnh nghiên cứu. Từ đó, khái quát ưu điểm, hạn chế để xác định khoảng trống nghiên cứu cần giải quyết. Kết quả bài viết rất có ý nghĩa trong việc định hình hướng nghiên cứu tương lai.
Tài liệu tham khảo
- Baker, D. A., & Crompton, J. L. (2000), Quality, satisfaction and behavioral intentions, Annals of Tourism Research, 27(3), 785–804, doi: 10.1016/s0160-7383(99)00108-5.
- Peng, J., Yang, X., Fu, S., & Huan, T.-C. (2023), Exploring the influence of tourists’ happiness on revisit intention in the context of Traditional Chinese Medicine cultural tourism, Tourism Management, 94, doi: 10.1016/j.tourman.2022.104647.
- Abbasi, G. A., Kumaravelu, J., Goh, Y.-N., & Dara Singh, K. S. (2021), Understanding the intention to revisit a destination by expanding the theory of planned behaviour (TPB), Spanish Journal of Marketing - ESIC, 25(2), 282–311, doi: 10.1108/sjme-12-2019-0109.
- C. Leou, E., & Wang, H. (2023), A holistic perspective to predict yoga tourists’ revisit intention: An integration of the TPB and ECM model, Frontiers in Psychology, Original Research, 13, doi: 10.3389/fpsyg.2022.1090579.
- Bang, N. V., Phuc, D. H., & Hai, N. H. (2020), Revisit intention and satisfaction: The role of destination image, perceived risk, and cultural contact, Cogent Business & Management, 7(1), 1796249, doi: 10.1080/23311975.2020.1796249.
- Cham, T.-H., Lim, Y.-M., Sia, B.-C., Cheah, J.-H., & Ting, H. (2020), Medical Tourism Destination Image and its Relationship with the Intention to Revisit: A Study of Chinese Medical Tourists in Malaysia, Journal of China Tourism Research, 17(2), 163–191, doi: 10.1080/19388160.2020.1734514.
- Cifci, I. (2021), Testing self-congruity theory in Bektashi faith destinations: The roles of memorable tourism experience and destination attachment, Journal of Vacation Marketing, 28(1), 3–19, doi: 10.1177/13567667211011758.
- Shahijan, M. K., Rezaei, S., Preece, C. N., & Ismail, W. K. W. (2015), International Medical Travelers’ Behavioral Intention: An Empirical Study in Iran, Journal of Travel & Tourism Marketing, 32(5), 475–502, doi: 10.1080/10548408.2014.916248.
- Xu, H., Cheung, L. T. O., Lovett, J., Duan, X., Pei, Q., & Liang, D. (2021), Understanding the influence of user-generated content on tourist loyalty behavior in a cultural World Heritage Site, Tourism Recreation Research, 48(2), 173–187, doi: 10.1080/02508281.2021.1913022.
- Torres-Moraga, E., Rodriguez-Sanchez, C., Alonso-Dos-Santos, M., & Vidal, A. (2024), Tourscape role in tourist destination sustainability: A path towards revisit, Journal of Destination Marketing & Management, 31, doi: 10.1016/j.jdmm.2024.100863.
- Guo, Q., Yang, X., & Xie, H. (2024), The impacts of mountain campsite attributes on tourists’ satisfaction and behavioral intentions: The mediating role of experience quality, Journal of Destination Marketing & Management, 32, doi: 10.1016/j.jdmm.2024.100873.
- Afshardoost, M., & Eshaghi, M. S. (2020), Destination image and tourist behavioural intentions: A meta-analysis, Tourism Management, 81, doi: 10.1016/j.tourman.2020.104154.
- Shukla, V., Rana, S., & Prashar, S. (2024), Examining the potential of virtual and augmented reality in enhancing tourism experiences, The Bottom Line, doi: 10.1108/bl-05-2023-0139.
- Tešin, A., Kovačić, S., & Obradović, S. (2023), The experience I will remember: The role of tourist personality, motivation, and destination personality, Journal of Vacation Marketing, doi: 10.1177/13567667231164768.
- Kim, J.-H. (2018), The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction, Journal of Travel Research, 57(7), 856–870, doi: 10.1177/0047287517721369.
- Kim, J.-H., & Ritchie, J. R. B. (2014), Cross-Cultural Validation of a Memorable Tourism Experience Scale (MTES), Journal of Travel Research, 53(3), 323–335, doi: 10.1177/0047287513496468.
- Zhang, H., Wu, Y., & Buhalis, D. (2018), A model of perceived image, memorable tourism experiences and revisit intention, Journal of Destination Marketing & Management, 8, 326–336, doi: 10.1016/j.jdmm.2017.06.004.
- Stylidis, D., Woosnam, K. M., & Ivkov, M. (2020), Tourists’ emotional solidarity with residents: A segmentation analysis and its links to destination image and loyalty, Journal of Destination Marketing & Management, 17, doi: 10.1016/j.jdmm.2020.100458.
- Eusébio, C., Vieira, A. L., & Lima, S. (2018), Place attachment, host–tourist interactions, and residents’ attitudes towards tourism development: the case of Boa Vista Island in Cape Verde, Journal of Sustainable Tourism, 26(6), 890–909, doi: 10.1080/09669582.2018.1425695.
- Stylos, N., Vassiliadis, C. A., Bellou, V., & Andronikidis, A. (2016), Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination, Tourism Management, 53, 40–60, doi: 10.1016/j.tourman.2015.09.006.
- Ajzen, I., & Fishbein, M. (2011), Attitudes and the Attitude-Behavior Relation: Reasoned and Automatic Processes, European Review of Social Psychology, 11(1), 1–33, doi: 10.1080/14792779943000116.
- Pine, B. J., 2nd, & Gilmore, J. H. (1998), Welcome to the experience economy, Harv Bus Rev, 76(4), 97–105,
- Tung, V. W. S., & Ritchie, J. R. B. (2011), Exploring the essence of memorable tourism experiences, Annals of Tourism Research, 38(4), 1367–1386, doi: 10.1016/j.annals.2011.03.009.
- Chandralal, L., & Valenzuela, F.-R. (2015), Memorable Tourism Experiences: Scale Development, Contemporary Management Research, 11(3), 291–310, doi: 10.7903/cmr.13822.
- Anaya, G. J., & Lehto, X. (2023), ‘Moments to be Had’: Understanding The Experience of Memorable Tourism Moments, Tourism Management, 95, doi: 10.1016/j.tourman.2022.104674.
- Kim, J.-H. (2010), Determining the Factors Affecting the Memorable Nature of Travel Experiences, Journal of Travel & Tourism Marketing, 27(8), 780–796, doi: 10.1080/10548408.2010.526897.
- Kim, J.-H., Ritchie, J. R. B., & McCormick, B. (2012), Development of a Scale to Measure Memorable Tourism Experiences, Journal of Travel Research, 51(1), 12–25, doi: 10.1177/0047287510385467.
- Fakeye, P. C., & Crompton, J. L. (1991), Image Differences between Prospective, First-Time, and Repeat Visitors to the Lower Rio Grande Valley, Journal of Travel Research, 30(2), 10–16, doi: 10.1177/004728759103000202.
- Echtner, C. M., & Ritchie, J. R. B. (1993), The Measurement of Destination Image: An Empirical Assessment, Journal of Travel Research, 31(4), 3–13, doi: 10.1177/004728759303100402.
- Crompton, J. L. (1979), Motivations for pleasure vacation, Annals of Tourism Research, 6(4), 408–424, doi: 10.1016/0160-7383(79)90004-5.
- McNaughton, D. (2006), The “host” as uninvited “guest”, Annals of Tourism Research, 33(3), 645–665, doi: 10.1016/j.annals.2006.03.015.
- Wei, M., Bai, C., Li, C., & Wang, H. (2020), The effect of host–guest interaction in tourist co-creation in public services: evidence from Hangzhou, Asia Pacific Journal of Tourism Research, 25(4), 457–472, doi: 10.1080/10941665.2020.1741412.
- Sharpley, R. (2014), Host perceptions of tourism: A review of the research, Tourism Management, 42, 37–49, doi: 10.1016/j.tourman.2013.10.007.
- Chen, Y., Cottam, E., & Lin, Z. (2020), The effect of resident-tourist value co-creation on residents’ well-being, Journal of Hospitality and Tourism Management, 44, 30–37, doi: 10.1016/j.jhtm.2020.05.009.
- Khaki, A. A., Shaban, R., & Mir, M. A. (2024), Decoding Host-Tourist Interaction and Tourists’ Intention to Revisit: A Mediation Model of Place Attachment, African Journal of Hospitality, Tourism and Leisure, 13(2), 262–273, doi: 10.46222/ajhtl.19770720.506.
- Fan, D. X. F., Zhang, H. Q., Jenkins, C. L., & Lin, P. M. C. (2017), Does Tourist–Host Social Contact Reduce Perceived Cultural Distance?, Journal of Travel Research, 56(8), 998–1010, doi: 10.1177/0047287517696979.
- Tabaeeian, R. A., Yazdi, A., Mokhtari, N., & Khoshfetrat, A. (2023), Host-tourist interaction, revisit intention and memorable tourism experience through relationship quality and perceived service quality in ecotourism, Journal of Ecotourism, 22(3), 406–429, doi: 10.1080/14724049.2022.2046759.
- Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021), How to conduct a bibliometric analysis: An overview and guidelines, Journal of Business Research, 133, 285–296, doi: 10.1016/j.jbusres.2021.04.070.
- Archambault, É., Campbell, D., Gingras, Y., & Larivière, V. (2009), Comparing bibliometric statistics obtained from the Web of Science and Scopus, Journal of the American Society for Information Science and Technology, 60(7), 1320–1326, doi: 10.1002/asi.21062.
- Ding, X., & Yang, Z. (2020), Knowledge mapping of platform research: a visual analysis using VOSviewer and CiteSpace, Electronic Commerce Research, 22(3), 787–809, doi: 10.1007/s10660-020-09410-7.
- Eck, N. J. v., & Waltman, L. (2010), Software survey: VOSviewer, a computer program for bibliometric mapping, Scientometrics, 84(2), 523–538, doi: 10.1007/s11192-009-0146-3.
- Qu, H., Kim, L. H., & Im, H. H. (2011), A model of destination branding: Integrating the concepts of the branding and destination image, Tourism Management, 32(3), 465–476, doi: 10.1016/j.tourman.2010.03.014.
- Chew, E. Y. T., & Jahari, S. A. (2014), Destination image as a mediator between perceived risks and revisit intention: A case of post-disaster Japan, Tourism Management, 40, 382–393, doi: 10.1016/j.tourman.2013.07.008.
- Assaker, G., Vinzi, V. E., & O’Connor, P. (2011), Examining the effect of novelty seeking, satisfaction, and destination image on tourists’ return pattern: A two factor, non-linear latent growth model, Tourism Management, 32(4), 890–901, doi: 10.1016/j.tourman.2010.08.004.
- Melón, M. P. A., Fandos-Herrera, C., & Sarasa, R. G. (2021), Analysis of antecedents and consequences of memorable tourist experiences (MTEs): A Spanish case study, Journal of Vacation Marketing, 27(3), 346–360, doi: 10.1177/1356766720987879.
- Chandralal, L., & Valenzuela, F.-R. (2013), Exploring Memorable Tourism Experiences: Antecedents and Behavioural Outcomes, Journal of Economics, Business and Management, 177–181, doi: 10.7763/joebm.2013.V1.38.
- Chen, H., & Rahman, I. (2018), Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty, Tourism Management Perspectives, 26, 153–163, doi: 10.1016/j.tmp.2017.10.006.
- Manyangara, M. E., Makanyeza, C., & Muranda, Z. (2023), The effect of service quality on revisit intention: The mediating role of destination image, Cogent Business & Management, 10(3), doi: 10.1080/23311975.2023.2250264.
- Nazir, M. U., Yasin, I., & Tat, H. H. (2021), Destination image's mediating role between perceived risks, perceived constraints, and behavioral intention, Heliyon, 7(7), e07613, doi: 10.1016/j.heliyon.2021.e07613.
- Akgün, A. E., Senturk, H. A., Keskin, H., & Onal, I. (2020), The relationships among nostalgic emotion, destination images and tourist behaviors: An empirical study of Istanbul, Journal of Destination Marketing & Management, 16, doi: 10.1016/j.jdmm.2019.03.009.
- Jin, M.-l., Choi, Y., Lee, C.-K., & Ahmad, M. S. (2020), Effects of Place Attachment and Image on Revisit Intention in an Ecotourism Destination: Using an Extended Model of Goal-Directed Behavior, Sustainability, 12(18), doi: 10.3390/su12187831.
- Laradi, S., Rehman, H. M., Elfekair, A., Shewakramani, R., & Abbas Shah, S. M. (2024), Assessing the Tourist Appeal of a North African Destination: An Analysis of Destination Image and its Effect on Recommendations and Revisit Intentions, International Journal of Hospitality & Tourism Administration, 1–29, doi: 10.1080/15256480.2024.2341385.
- Chuchu, T., Chiliya, N., & Chinomona, R. (2019), Investigating the impact of destination image on travellers' intention to revisit South Africa: A case of international tourists, e-Review of Tourism Research, 16(6), 567–587,
- Gangadhari, R. K., Shivalingam, V., Tarei, P. K., & Cherukuri, S. (2023), Modeling Perceptions About Destination Images and Intention to Re-Visit: A Mediating-Moderated Model of Tourists’ Behavior, International Journal of Hospitality & Tourism Administration, 1–27, doi: 10.1080/15256480.2023.2235702.
- Su, L., Hsu, M. K., & Swanson, S. (2016), The Effect of Tourist Relationship Perception on Destination Loyalty at a World Heritage Site in China, Journal of Hospitality & Tourism Research, 41(2), 180–210, doi: 10.1177/1096348014525630.
- Rejikumar, G., Ajitha, A. A., Jose, A., & Mathew, S. (2021), Strategic positioning of tourist destinations- analyzing the role of perceived meaningfulness, Journal of Hospitality and Tourism Management, 49, 140–151, doi: 10.1016/j.jhtm.2021.08.025.
- Chen, Y., Wang, X., Le, B., & Wang, L. (2024), Why people use augmented reality in heritage museums: a socio-technical perspective, Heritage Science, 12(1), doi: 10.1186/s40494-024-01217-1.
- Lban, M. O., Kaşli, M., & Bezirgan, M. (2015), Effects of Destination Image and Total Perceived Value on Tourists' Behavioral Intentions: An Investigation of Domestic Festival Tourists, Tourism Analysis, 20(5), 499–510, doi: 10.3727/108354215x14411980111370.
- Suliyanto, S., Setyanto, R. P., & Fauzi, D. R. (2023), The market competition of intention to revisit nature tourism destinations, Corporate and Business Strategy Review, 4(2), special issue, 260–269, doi: 10.22495/cbsrv4i2siart5.
- Zhou, X., Ng, S. I., & Deng, W. (2024), Why I revisit a historic town in Chengdu? Roles of cognitive image, affective image and memorable tourism experiences, Asia Pacific Journal of Marketing and Logistics, doi: 10.1108/apjml-09-2023-0822.
- Wong, J. W. C., Lai, I. K. W., & Tao, Z. (2019), Memorable ethnic minority tourism experiences in China: a case study of Guangxi Zhuang Zu, Journal of Tourism and Cultural Change, 17(4), 508–525, doi: 10.1080/14766825.2019.1600866.
- Manthiou, A., Kang, J., Chiang, L., & Tang, L. (2015), Investigating the Effects of Memorable Experiences: an Extended Model of Script Theory, Journal of Travel & Tourism Marketing, 33(3), 362–379, doi: 10.1080/10548408.2015.1064055.
- Coelho, M. d. F., Gosling, M. d. S., & Almeida, A. S. A. d. (2018), Tourism experiences: Core processes of memorable trips, Journal of Hospitality and Tourism Management, 37, 11–22, doi: 10.1016/j.jhtm.2018.08.004.
- Sthapit, E., Coudounaris, D. N., & Björk, P. (2019), Extending the memorable tourism experience construct: an investigation of memories of local food experiences, Scandinavian Journal of Hospitality and Tourism, 19(4–5), 333–353, doi: 10.1080/15022250.2019.1689530.
- Chen, L.-H., Wang, M.-J. S., & Morrison, A. M. (2021), Extending the memorable tourism experience model: a study of coffee tourism in Vietnam, British Food Journal, 123(6), 2235–2257, doi: 10.1108/bfj-08-2020-0748.
- Ng, S. I.et al. (2022), Time for Tea: Factors of Service Quality, Memorable Tourism Experience and Loyalty in Sustainable Tea Tourism Destination, Sustainability, 14(21), doi: 10.3390/su142114327.
- Tiwari, A. V., Bajpai, N., & Pandey, P. K. (2023), The role of human emotions in memorable tourism experience and revisit intention, Tourism & Management Studies, 19(1), 15–27, doi: 10.18089/tms.2023.190102.
- Vien, V. V., Hao, H. V., & Thu, N. H. (2024), MTEs and revisit intention: The mediating role of destination attachment and sharing experiences on social media, Innovative Marketing, 20(2), 78–88, doi: 10.21511/im.20(2).2024.07.
- Yu, C.-P., Chang, W.-C., & Ramanpong, J. (2019), Assessing Visitors’ Memorable Tourism Experiences (MTEs) in Forest Recreation Destination: A Case Study in Xitou Nature Education Area, Forests, 10(8), doi: 10.3390/f10080636.
- Lu, Y., Lai, I. K. W., Liu, X. Y., & Wang, X. (2022), Influence of memorability on revisit intention in welcome back tourism: The mediating role of nostalgia and destination attachment, Front Psychol, 13, 1020467, doi: 10.3389/fpsyg.2022.1020467.
- Vada, S., Prentice, C., & Hsiao, A. (2019), The influence of tourism experience and well-being on place attachment, Journal of Retailing and Consumer Services, 47, 322–330, doi: 10.1016/j.jretconser.2018.12.007.
- Peterson, R. A., & Merunka, D. R. (2014), Convenience samples of college students and research reproducibility, Journal of Business Research, 67(5), 1035–1041, doi: 10.1016/j.jbusres.2013.08.010.
- Choo, H., & Petrick, J. F. (2014), Social interactions and intentions to revisit for agritourism service encounters, Tourism Management, 40, 372–381, doi: 10.1016/j.tourman.2013.07.011.
- Pizam, A., Uriely, N., & Reichel, A. (2000), The intensity of tourist–host social relationship and its effects on satisfaction and change of attitudes: the case of working tourists in Israel, Tourism Management, 21(4), 395–406, doi: 10.1016/s0261-5177(99)00085-0.
- Stylidis, D., Woosnam, K. M., & Tasci, A. D. A. (2021), The effect of resident-tourist interaction quality on destination image and loyalty, Journal of Sustainable Tourism, 30(6), 1219–1239, doi: 10.1080/09669582.2021.1918133.
- Kutlu, D., & Ayyıldız, H. (2021), The Role of the Destination Image in Creating Memorable Tourism Experience, Journal of Tourism and Services, 12(23), 199–216, doi: 10.29036/jots.v12i23.303.
- Wong, J. W. C., & Lai, I. K. W. (2021), Gaming and non-gaming memorable tourism experiences: How do they influence young and mature tourists’ behavioural intentions?, Journal of Destination Marketing & Management, 21, doi: 10.1016/j.jdmm.2021.100642.
- Terasaki, S., Hara, T., & Ikegami, J. (2023), Mediating role of the country image in enhancing memorable experiences and revisits: an Analysis of U.S. tourists in Japan, Tourism Recreation Research, 1–13, doi: 10.1080/02508281.2023.2185733.
- Zhou, G., Chen, W., & Wu, Y. (2022), Research on the Effect of Authenticity on Revisit Intention in Heritage Tourism, Frontiers in Psychology, Hypothesis and Theory, 13, doi: 10.3389/fpsyg.2022.883380.
công trình này được cấp phép theo Creative Commons Ghi công-Chia sẻ tương tự 4.0 License International . p>
Bản quyền (c) 2024 Array