Impact of technology attributes on tourists' smart tourism experience: a literature review
Vol. 133 No. 5B (2024), Original Article
Vol. 133 No. 5B (2024)

Impact of technology attributes on tourists' smart tourism experience: a literature review

Original Article
https://doi.org/10.26459/hueunijed.v133i5B.7351
Published 2024-06-28
Huynh Diep Tram Anh
School of Hospitality and Tourism, Hue University, 22 Lam Hoang St., Hue, Vietnam
Ha Nam Khanh Giao
Vietnam Aviation Academy, 104 Nguyen Van Troi St., Ward 8, Phu Nhuan District, Ho Chi Minh city, Vietnam
Mai Le Quyen
Center for Knowledge Co-Creation and Development Research (CKC), 20 Ton That Duong Ky St., Hue, Vietnam

Keywords

smart tourism technology attributes
smart tourism experiences
systematic review
Prisma method các thuộc tính của công nghệ du lịch thông minh
trải nghiệm du lịch thông minh
nghiên cứu tổng quan
phương pháp Prisma

Abstract

This research provides a systematic overview of the development of smart tourism technology. The findings reveal a burgeoning research interest in this domain in developed countries; studies have explored diverse themes, including smart tourism destination research, smart tourism ecosystems, technology applications across tourism sectors, and tourist behaviour in the context of smart tourism experiences. Synthesised research emphasizes the primary attributes of smart tourism technology: information, accessibility, interactivity, personalisation, and security in enhancing tourist experiences. Key characteristics of smart tourism experiences, distinct from traditional experiences, include: aesthetics, virtual or augmented reality presence, usefulness, usability, hedonic experiences, traveller enjoyment, traveller confidence benefits, and learning ability. The statement highlights the importance of research findings in shaping future research directions, particularly in the context of smart tourism and emerging countries.

https://doi.org/10.26459/hueunijed.v133i5B.7351

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